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Terms and Conditions of Use and Sale

Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to your access and use of this website and also govern the basis on which we sell our products to you.

If you have any questions about them or do not wish to accept them, please contact us at customerservices@oodlesoftoys.co.uk before continuing to use this website.

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions.

If you do not accept these terms and conditions, please do not continue to use this website.

Terms and Conditions of Use

Information about us

We are Oodles of Toys Limited, a company registered in England and Wales at Companies House. Our registered office is 37 Shipman Road, Market Weighton, York. YO43 3RA and our registered number is 05045536. We operate from Glebe Farm, York , YO43 3LQ .

You can contact us by email at customerservices@oodlesoftoys.co.uk or you can use the form on our Contact Us page of the Website.

The website to which these terms and conditions apply and for which we are responsible is www.oodlesoftoys.co.uk.

Your use of this website and our intellectual property rights

We have made this website available to you for your own personal non-commercial use. We may modify, withdraw, restrict or deny access to this website at any time and without notice. This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as product descriptions and product prices.

Except as permitted in the following paragraph, you may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing.

You may print or download materials from this website for your own personal use or copy the content to other individuals for their personal information provided that:

no materials are modified in any way

no graphics are used separately from accompanying text

Our copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material

the person to whom you providing these materials are made aware of these restrictions.

Your Conduct

This website allows you to submit materials for publication. You are responsible for all electronic communications and content which is posted from your computer to us. In particular, you must not use this website (nor allow this website to be used) for any of the following:

for or in connection with any unlawful purposes including, but not limited to, for purposes which contravene laws governing advertising, alcohol, child welfare and protection, competition law restrictions, drugs, encryption, exportation, food, financial services, firearms, gambling, importation, information systems, personal data, intellectual property, obscurity, privacy, securities, telecommunications and tobacco to commit a wrongful act including, but not limited to, posting or communicating any materials to or via this website or using this website in any way which is wrongful, harmful, threatening, abusive, harassing, tortuous, defamatory, libellous, scandalous, vulgar, violent, obscene, pornographic, invasive of another's privacy, hateful, racially or ethnically and/or otherwise objectionable, infringing or violating of the rights of any person, or which is likely to cause distress to another person to post, upload, or otherwise communicate or transmit any material which constitutes or is in connection with surveys, contests, pyramid schemes, chain letters, junk, spam, or other duplicative or unsolicited messages (whether for commercial purposes or otherwise) to post, upload or otherwise communicate or transmit any material that contains computer viruses or any similar software or programs that may or is intended to damage the operation of another's computer or other property provide copies of the website (or any part of it) to any person who is not authorised to receive it to create a false identity, or impersonate any person or entity, for the purpose of or which may have the effect of misleading others

We have no obligation to publish any material which you submit to and reserve the right to remove any such materials from our website at any time without notice. If you do submit any materials to the website for publication, you grant us a non-exclusive, royalty-free, irrevocable and fully sublicensable right to use, reproduce, modify, adopt, publish, translate, create derivative works from, distribute and display such materials throughout the world in any media. You agree to waive your right to be identified as the author of such materials and your right to object to derogatory treatment of such materials.

Information on this website

The information (excluding product descriptions and prices which are governed by our Terms and Conditions of Sale below) contained on this website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained below remains unaffected by this.

Linking

We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our website.

We are not responsible for these websites in any way and the existence of a link to another website should not be taken to mean that we recommend, sponsor or endorse that linked website, its operator, or its products or services. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit. If you make a contract with a third party who is named on or linked to from this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary. You may not link to this website from another website without our consent in writing.

Terms and Conditions of Sale

IMPORTANT: This section of our website sets out terms and conditions which relate specifically to the sale of products by us to you. In addition, the more general terms in the next section will also apply to the sale of products by us to you.

Purchasing from us

To purchase from us you must be over 18 and resident in the United Kingdom We cannot ship to countries outside the United Kingdom . By submitting your order you are offering to buy the goods at the price set out in the order.

The prices of all goods published on this website are displayed inclusive of Value Added Tax (VAT) at the applicable rate. In addition to the price, a delivery charge may (depending on the value of your order) be payable by you. The relevant delivery charge will be as shown on your order at the time you place the order.

We are not obliged to supply the goods to you until we have confi rme d that we have both accepted your order and that it has been dispatched. No contract will exist until we have dispatched the goods. Any goods on the same order which we have not confi rme d to you that they have been dispatched will not form part of that contract.

You do not own the goods until we receive payment in full.

If, before you have submitted your order on the website, you discover you have made a mistake with your order you can rectify your mistake by following the instructions set out in the [Ordering Procedures] section of our website. If, however, your order has already been submitted, please contact customerservices@oodlesoftoys.co.uk immediately. Please do this before we confirm our acceptance of your order. We are unable to rectify mistakes after this time, although you still have the right to cancel described in our Returns Policy . In addition to our ["No Quibble"] guarantee, you have certain legal rights to a "cooling off" period after the goods have been delivered to you. Details of these rights and instructions of what you need to do to exercise them are set out in our Returns Policy and we will also remind you when we send our confirmation and acceptance of your order.

Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under an obligation to supply the goods until we have confi rme d that we both have accepted your order and that it has been dispatched. No contract will exist until we have confi rme d this.

Availability and Delivery

We aim to deliver goods to you within 10 days but we cannot give an exact delivery date.

If any product is not in stock or, for any other reason, it or they can not be delivered to you within 30 days of the date of your order, we will contact you giving you details of the likely delivery date. If you would rather not wait, you will have the right to cancel your order at that time. If, for any reason, we have already taken payment for your order, we will re-credit your credit or debit card in full for the goods which you have cancelled your order for.

Damaged or Defective Goods

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, either to us or the manufacturer (at our option), at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you at [our] [your] option. Details of how to contact us in the event your goods are defective or damaged are set out in our Ret urns Policy

Cancellation

The United Kingdom 's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you wish to cancel your unfulfilled order please write to us at or email us at cancellations@oodlesoftoys.co.uk with details of your cancellation.

If you have already received the products please write to us at or email us at cancellations@oodlesoftoys.co.uk and we will arrange for their collection.

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

We will credit the price of the cancelled products.

Returns Policy

If for any reason you are not satisfied with any products bought from this website you may return them to us within 14 days of purchase for a full refund or an exchange provided that the products are returned to us in their original condition and carefully packaged.

We will pay the postage costs of returning products providing you contact us first at the email address below.

To return a product under this Returns Policy please first contact returns@oodlesoftoys.co.uk for arrangements to be made.

Other information of which you need to be aware

We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.

We know of no documented cases of credit card fraud by the theft of credit card details from our website. All credit card and debit card details which you input on our secure payment page are protected using encryption technology. You are entitled to cancel any payment made or due to be made in respect of an order in the event that you discover that your card has been used fraudulently by an unauthorised person to buy goods from our website. Your card issuer will be liable to re-credit your credit or debit card in respect of such fraudulent payments. If you discover that fraudulent use has been made of your card, you should immediately notify us and your card issuer and provide full details.

Terms and Conditions of Use and Sale

IMPORTANT: This section governs both your access to and use of this website and also applies to the sale of products by us to you.

Our liability to you

These terms and conditions do not exclude our liability (if any) to you for:

personal injury or death resulting from our negligence
fraud
any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website or (where you have purchased goods from us) when the contract for the sale of goods to you by us was fo rme d. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

Governing Law and Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales .

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Privacy Policy

General

This privacy statement sets out how the Oodles of Toys Limited complies with European Union data protection requirements and forms part of the Terms and Conditions of Use and Sale . This applies to the entire web site. Any changes to these policies will be posted on this page.

Oodles of Toys Limited is committed to respecting your privacy. We have structured our website so that, in general, you can visit our online store without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

This privacy policy sets out the following:

What we collect
What do we do with the information we collect?
Who we share your information with
Incorrect information
How to obtain a copy of the information we hold
Security
Other websites
How we use cookies
What we collect

We may collect the following info rmation :

When you order goods from us, we will collect your name, email address, physical address and (if different) the delivery address, and your telephone number. We do not collect your credit or debit card details because we use WorldPay Limited, a subsidiary of The Royal Bank of Scotland Group plc, to process all of our payments for purchases from this website. A copy of WorldPay's privacy policy can be read by clicking here. We and/or WorldPay Limited need to collect this information in order to process and fulfil your order and to contact you (where necessary) about your order.

when you make an online enquiry, we will collect your name, your email address, your physical address and your telephone number. We need to collect this information in order to respond to your enquiry.

when you submit jokes or (if applicable) any other material intended for publication on our website, we will collect your name and email address.

What do we do with the information we collect?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our website and our products and services.

As part of our customer care procedures, our representatives may follow up either by e-mail, phone, or mail, to people who have purchased goods from our site or who submitted an enquiry to us.

We may periodically send promotional e-mails or newsletters about new products, special offers or other information about us or our products which we think you may find interesting using the e-mail address or your other preferred means of contact [but only where you ticked the 'opt-in' box or otherwise indicated to us that you wish to be contacted for this purpose. If you have opted-in to receive this information, we will always give you the opportunity to request your details be removed from our marketing list. You can also change your mind at any time by writing to us or e-mailing us at:

Our Data Protection Compliance Officer can be contacted at: dataprotection@oodlesoftoys.co.uk

Who we share your information with

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

Other than as specified in this privacy policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may release your personal information to our authorised agents in connection with future promotional e-mails or newsletters (as described above) but only where you have opted-in to receive this information from us.

We may use other companies to provide services on our behalf, including but not limited packaging, mailing and delivery your purchases. Where we do this we may need to provide them with the information we have collected from. We will only provide those companies the information they need to deliver the service and we make sure they are only permitted to use your information for that purpose.

What if you think if we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email:

Our Data Protection Compliance Officer can be contacted at: dataprotection@oodlesoftoys.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We also require the same procedures to be adopted by any third parties to whom we transfer you information. Where you purchase products from this website, we use WorldPay Limited to process payments. A copy of WorldPay's privacy policy can be read by clicking http://www.worldpay.co.uk/about/index.php?go=privacy

Other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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